GOLD SUPPORT PACKAGE

Gold Support Package –  From $1750 (ex GST)/month

Gold Support Package –  From $1750 (ex GST)/month

  • 20+ PCs
  • 1 - 2 weekly site visits (8 hours per month)
  • Business hours access to our telephone support desk (Mon – Fri, 7am – 6pm)
  • Routine Server Maintenance, Error Checking, reporting
  • General IT Support
  • Discounted rate for ad hoc work (not covered by support agreement)
  • Ensure backup systems are running
  • Manage Virus protection
  • Basic IT Support
  • Monitor System Health
  • Remote Support as needed
  • Application of patches and updates

Need a little bit more or less?

Consider our BRONZE or SILVER Support Packages.

We are here to offer effective support to help manage your existing infrastructure. We can supplement your in-house team and deliver ICT skills and expertise in business units where you need it most.

We offer flexible and nimble service support model that makes us available, and ready to provide the support you need, at a moment’s notice. We can scale up or down to meet the immediate and longer-term IT requirements of your company/organization.

Geotech ICT Consulting – Uganda’s has a pool of technical experts when you need it, you’ll have peace of mind that ICT downtime will be reduced and your staff can get on with core business tasks.

Geotech ICT Consulting – Uganda Support Services maximize system availability and reduce the system administration burden on internal IT personnel. We can provide a comprehensive range of ICT infrastructure management services.

Geotech ICT Consulting – Uganda Support Services maximize system availability and reduce the system administration burden on internal IT personnel. We can provide a comprehensive range of ICT infrastructure management services.

Here is how our ICT Support Services can be aligned with your needs of business.:

  • Creation of a 24/7 data center monitoring and support
  • Cyber secure platforms to ensure your data cannot be accessed by other parties
  • Support service helpdesk, a single point of contact providing technical support as your business may require. We are on-call for 24/7 support!
  • We shall be your procurement partner, working with you to purchase and supply your ICT equipment on time and as required.
  • Remote collaboration and management
  • Core system management – 24/7 monitoring services for all your IT infrastructure. This might include server, storage, network and security devices. Performance thresholds are established with automatic alerting to our engineering team, enabling the identification and remediation of risky issues before they impact the business.
  • Firmware assessments, firmware installation, recording, and regular management reporting.